Email and calls, logged on every deal
In Kumulator you send email from your own Gmail or Outlook inbox, with open tracking and AI help to write and summarise, and you call from the browser through Twilio. Every call is recorded and transcribed, and everything lands on the deal’s timeline.
Why does customer communication get lost?
It stays in personal inboxes
When a colleague is away, nobody can see what was promised.
Calls leave no trace
What the customer said on the phone is never written down.
Writing takes time
Follow-ups are delayed because writing them takes longer than it should.
How do email and calls work in Kumulator?
- 01
Connect your inbox
Gmail or Outlook / Microsoft 365, from your account settings.
- 02
Send and track
Send from a deal or contact; opens are tracked, and Gmail replies show up on the timeline as threads.
- 03
Write with AI
Draft an email in four tones (professional, friendly, direct, persuasive) or summarise a long thread.
- 04
Call from the browser
With Twilio set up, click Call on a deal or contact; the call is recorded, can be played back and gets a transcript split by speaker.
Calls and emails on the deal
A deal with its activity: calls made from the browser, emails sent and received, all on the same timeline.
Frequently asked questions
Do Outlook replies appear in Kumulator?
Replies are threaded on the timeline for Gmail. Outlook is used for sending.
Who pays for calls?
Calls go through your portal’s own Twilio account, so call costs are on that account.
Can I send email to a whole list?
Yes. Contact lists have a Send email action, sent from the system address.