Twilio calls, recorded and transcribed on the deal
With Twilio connected, your team calls customers from the browser, straight from a deal or contact. Kumulator records every call, lets you play it back and adds a transcript with the agent’s and the customer’s lines separated.
Why connect calls to the CRM?
Calls leave no trace
Without recording, what was agreed lives only in someone’s memory.
Notes are incomplete
Writing up a call takes time and loses details.
Phones are personal
Calls from personal phones are invisible to the team.
How do you set up Twilio?
- 01
Connect
An owner or admin opens Integrations → Twilio and follows the assistant: credentials, API key, number.
- 02
Call
On a deal or contact with a phone number, Call starts the call in the browser; Log call records one made elsewhere.
- 03
Listen and read
Every call is recorded and transcribed automatically.
Calls and emails on the deal
A deal with its activity: calls made from the browser, emails sent and received, all on the same timeline.
Frequently asked questions
Who pays for the calls?
Calls run on your portal’s own Twilio account, so costs are billed by Twilio to that account.
Which plan includes Twilio?
The Twilio integration is available from the Plus plan.